The Rotaready support team is available to help with any questions about the platform — whether you're setting up for the first time, troubleshooting an issue, or need guidance on a specific feature.
Live chat
Live chat is available to managers on the Rotaready web interface. Click the chat icon in the bottom-right corner of any page to get started. When you open a conversation, our AI assistant will attempt to answer your question first — if it can't resolve it, your query will be escalated to the support team.
The support team is available Monday to Friday, 9am–5pm (GMT). Outside of these hours, you can still send a message and we'll respond on the next working day.
📌 Note: Live chat is only available on the web — it is not accessible from the Rotaready mobile app.
You can reach the support team at team@rotaready.com. Include as much detail as possible about your query — for example, the employee name, site, and date if you're reporting a scheduling or payroll issue.
Phone
Our phone lines are open Monday to Friday, 9am–5pm (GMT).
+44 (0) 1206 696454
Help centre
The Rotaready help centre at help.rotaready.com contains guides covering every area of the platform. Use the search bar at the top to find articles by keyword, or browse by collection.
⚠️ Important: You must be logged into your Rotaready account to access the full help centre. If you're not logged in, you'll only see a limited set of articles to help you get signed in. Log in at visa.rotaready.com and then return to the help centre for full access.
Service status
If you're experiencing unexpected behaviour or errors, check the Rotaready status dashboard before contacting support. It shows real-time information about any ongoing incidents or scheduled maintenance. See Status dashboard for more information.