How to Resolve Payroll Report Discrepancies in Rotaready
When discrepancies are found in payroll reports, such as missing or incorrect hours, there are several common causes and solutions. Below, we'll cover the most frequent scenarios and steps to resolve these issues.
Common Causes of Payroll Report Discrepancies
Missing or Incorrect Signoffs: Payroll export reports are based on data that has been signed off in the system. If a day or period is not signed off, the associated hours will not appear in the payroll report. - Ensure that all relevant dates and shifts have been signed off in the Cost Control module.
Incorrect Effective Dates or Pay Records: - Verify that the employee has an active pay record with an effective date before they worked any shifts.- Confirm the appointment effective date for the employee is before their worked shifts.
Conflicts Between Clock-out Times and Sign-offs: - If an employee clocked out after a sign-off was completed, those hours will not be included in the export.
Steps to Resolve Discrepancies
Step 1: Verify Sign-off Status
Check the sign-off status of all departments or sites associated with the affected employee.
Reverse and re-sign off periods where discrepancies exist to refresh data.
Step 2: Confirm Pay Records and Appointment effective dates
Ensure that employee pay records are set up correctly with applicability to the period of work.
Ensure that the effective date on the appointment is not set to a date after the employee's first shift
Troubleshooting Tips
If payroll hours still don’t match expectations after attempting the steps above, review all shifts to ensure they align with signed-off data.
Ensure no shifts are recorded outside the sign-off period due to clock-in or clock-out disparities.
By following these steps, most discrepancies in payroll exports can be identified and resolved, ensuring accurate reporting in Rotaready.