Employees can clock-in and out using self-install hardware supplied by Rotaready, or your own device. Both need to be set-up the same way, as a trusted device.

Trusted devices can be configured to capture attendance in various ways, by an employee:

  • Tapping their name

  • Providing their 4-digit PIN code

  • Having their photo taken

  • ...or a combination of all 3 (recommended)

By default, PINs will be set based on someone's date of birth, as stored on their profile in the format DDMM

❗️ Reach out to us if you'd like to change the way your trusted devices capture attendance.

👀 Find out more about tracking attendance on our Spotlight Session 'Everything attendance'.

Setting up and trusting your own device

Rotaready supports most modern iPad and Android tablets. All you need is a Wi-Fi connection. Open the browser on your device and navigate to the following URL: https://tak.rotaready.com 

To setup a device, follow these steps:

  1. Tap Setup device

  2. For your realm ID, enter your organisation name

  3. For your entity ID, ask Rotaready support, they'll provide this for you.

  4. For device name, enter something that describes where the device is located, such as Staff common room

  5. Tap Apply for trust

  6. Now we need to trust the device, so open Rotaready on your computer

  7. Click Settings then Trusted devices

  8. Find your device in the list and click Trust.

  9. Now return to your device and tap Try again.

  10. Your device should now be ready to use.

If you're using your own hardware, we recommend you save the URL as your homepage or pin it to the device's desktop. This will ensure Rotaready is easily accessible if your device is rebooted or goes to sleep.

If you would like more than one department or site to use the same device, just give our team a shout who'll be able to help you out.

⚠️ Once you've trusted a device, it can't be untrusted for at least 30 days.

Using a Rotaready self-install device

We supply two different types of self-install hardware, regular and anti-theft. Try to find somewhere to install it that:

  • Is easily accessible. Communal staff areas are ideal!

  • Is close to a plug socket

  • Has a strong Wi-Fi connection

  • Has good lighting (if photo capture is enabled)

  • Has space on the wall, for your wall mount

Devices provided by Rotaready will be pre-configured, you'll just need to follow the included instructions to connect your hardware to your Wi-Fi connection.

Troubleshooting

Device not setup

❌ If you see the Device Not Setup screen, you'll need to repeat the set-up steps above. This shouldn't happen unless you clear cookies & web storage on your device, or if you use a different browser.

If you are using a device Rotaready by Rotaready, this can often happen if the device loses its WiFi connection. You can reconfigure this by dragging down from the top of the screen and selecting Options. You may need a password which can be provided by our support team.

Connection problem

📶 If you regularly see a connection problem alert, this is usually a sign that your device doesn't have a strong enough Wi-Fi signal. Please move it closer to your wireless router/access point.

Won't turn on

🔌 If your device won't turn on, it may be that the battery is completely drained. Even with the power cable plugged in, it can sometimes take several hours for the device to recharge to 1%. Leave it plugged in overnight. Double check that the power adapter and cable are in working order by testing them on another device, if possible.

🔋 Please note that on most Rotaready supplied hardware, the battery is only guaranteed by the manufacturer for one year.

And finally...

Try rebooting your device. It's the old classic... turn it off and on again! You might not believe us, but it fixes 9 out of 10 problems. For an Android-based device, hold the power/standby button and the volume down button simultaneously until the screen goes dark.

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