If your Payroll Export in Rotaready shows missing or incorrect hours, there are a few common causes to investigate.
Payroll exports in Rotaready rely on signed-off data and correctly configured employee records. Discrepancies often stem from one of the following:
Missing or incorrect sign-offs
If a day or period hasn’t been signed off in Cost Control, the associated hours won’t appear in the payroll report.Incorrect pay records or effective dates
Ensure the employee has an active pay record with an effective date before they worked any shifts. Also, confirm that the appointment effective date is correctly set.
Clock-out conflicts
If an employee clocks out after a sign-off has been completed, those hours will not be included in the payroll export.
Steps to resolve discrepancies
Step 1: Check sign-off status
Review the sign-off status for all departments or sites linked to the affected employee.
If needed, reverse and re-sign off the relevant periods to refresh the data.
Step 2: Confirm pay records and appointment dates
Verify that the employee’s pay record is active and applicable to the period of work.
Ensure the appointment effective date is not set after the employee’s first shift.
Troubleshooting tips
If discrepancies persist after completing the steps above:
Review all shifts to ensure they fall within signed-off periods.
Check for any shifts recorded outside the sign-off window, especially due to late clock-ins or clock-outs.
By verifying sign-offs, checking pay records, and reviewing shift data, most payroll discrepancies can be resolved within Rotaready. These steps help ensure your payroll exports reflect accurate hours and maintain consistency across your reports.